Chronic Care Management

CareHarmony Chronic Care Management provides ongoing, coordinated support between office visits, helping patients with chronic conditions stay on track with their health through personalized guidance and continuous access to care.

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A Helping Hand Between Office Visits

Managing multiple chronic conditions can be complex, requiring careful coordination, consistent follow-up, and clear communication across providers. CareHarmony extends your care beyond the clinic by offering dedicated, monthly support from a trained Care Coordinator who helps you navigate appointments, medications, and resources. This proactive approach ensures continuity of care, promotes better health outcomes, and provides peace of mind knowing support is always available when you need it.

Care Coordination

Coastal Ear, Nose & Throat offers a service that can help you navigate these challenges. Our CareHarmony care coordination service is designed to help you take care of you! You will benefit from receiving monthly telephone assistance in between your regular appointments. This includes a dedicated Care Coordinator to guide you towards better health.

Chronic Care Management extends your care outside of the four walls of your physician's practice to ensure that you maintain the best possible health. Each month, your Care Coordinator will call you to:

Assist with scheduling appointments, lab tests, or other tests
Explain how and when to take your medications
Coordinate any home health or medical equipment needs
Connect you with health education resources, services, and programs
Identify available community resources
Coordinate follow-up care after leaving the hospital
Access other support services you need to stay well

There is also a 24/7 Care Coordinator Phone Line to help answer any questions you may have, day or night, outside of your calls with your Care Coordinator.

Cost and Coverage

This service is covered by Medicare and is subject to your annual deductible and coinsurance (usually 20%). If you have a secondary or supplemental insurance plan, your coinsurance may be covered. It is best to review exactly what your insurance plan covers.

While you can only sign up for Chronic Care Management services with one of your CareHarmony care coordinators, you are able to opt out at any time—there are no strings attached.

Contact Us

If you have questions about this service and would like to learn more about this program, or how to enroll, please call 386-267-2151 to speak with a Care Coordinator. Find out more about CareHarmony here.

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CCM FAQ

How do I make an appointment?

Patients are seen by appointment, so please call in advance so our staff may reserve a time for you. For patients who need a specific time or day of the week for their hygiene appointments, we recommend scheduling as far as six months in advance in order to ensure you can get the time you want.

What is a chronic condition?

A chronic condition is an ongoing, long-lasting health condition that requires continual management and treatment. Left untreated, a chronic condition can hinder independence and negatively impact health. A few examples of chronic conditions include asthma, diabetes, arthritis, hypertension, and heart disease.

What is care coordination?

Care Coordination is the deliberate organization of patient care activities and sharing information among all of the participants concerned with a patient's care to achieve safer and more effective care. Care Coordination services (like those that are part of Medicare’s Chronic Care Management program) provide extra layers of support and care between doctor visits to eligible patients who have two or more chronic conditions.

Who is eligible?

To be eligible for the Chronic Care Management program, you must be a Medicare beneficiary and have multiple (two or more) chronic conditions expected to last at least 12 months, or until the end of life. If you are unsure if your conditions qualify, contact your primary care provider, and they will be able to assist you further.

Do I have to be a Medicare member?

Yes. At this point, the program is only being offered to Medicare patients.

Why does my doctor want this for me?

Managing and coordinating care can be especially difficult if you suffer from multiple chronic conditions. You may be seeing different types of doctors or taking several medications. For every medication you take, it’s important to know how it reacts with other medications. For every doctor you see, there are test results or health information that need to be shared. When your care is coordinated properly, your doctors get the information they need when they need it.

But what if I feel fine?

One of the great benefits of Chronic Care Management is not only to help you achieve good health, but also to maintain it. That’s why the program also focuses on things like helping you keep on top of preventive care and helping you locate specialists, valuable healthcare resources, and community services.

What does this program cost?

The majority of Medicare patients have secondary insurance, which often covers Chronic Care Management (CCM) program copays. In instances where this isn't the case, CCM may be subject to a modest copay (usually 20%), as well as your deductible. It is best to review exactly what your insurance plan covers.

Is my information private and secure?

Yes. The same rules that protect your medical information in your doctor’s practice apply here as well. Your information is and will always be secure using the latest Certified Information Technology and following all HIPAA guidelines.

Why should I enroll?

Chronic Care Management extends your care outside of the four walls of your physician's practice to help you maintain the best possible health. You will be matched with a dedicated care coordinator and have access to help 24/7. A treatment plan (care pathway) will be created to plan for your ongoing care and better address all your health-related issues. Your care coordinator will be there for you, helping you navigate the healthcare system, including scheduling appointments, helping with refills, and answering lingering questions. Your care coordinator acts as an extension of your doctor and helps your doctor monitor and adjust your care accordingly.

How do I enroll?

Give us a call at 386-267-2151 to learn more about how you can benefit from this program and to gain answers to any questions you may have.

How do I opt out of the program?

With Chronic Care Management, there is no long-term commitment. You may opt out at any time by notifying us via phone, and you will be unenrolled at the end of the current month.